TERMS OF USE
The following terms and conditions govern sales contracts between “NIKOLAOS NTOUMANAS” and its customers. Please read them before placing any order through our online shop. Using the services and making purchases at aromahookah.gr means that you have read and accept these terms and conditions.
USE OF WEBSITE CONTENT
The website aromahookah.gr was created by “NIKOLAOS NTOUMANAS”, based at 3 Afstralon Polemiston Street, Misiria, Rethymno, Crete, Greece (Tax ID: 050440486 / Rethymno Tax Office). It is the online shop used to display and sell the business's products over the internet.
The names, images, logos and distinctive features representing “NIKOLAOS NTOUMANAS”, its online shop and/or contracted third parties, and their products or services, are exclusive trademarks and distinctive features of “NIKOLAOS NTOUMANAS”, aromahookah.gr and/or those third parties. They are protected by Greek, European Union and international laws on trademarks, industrial and intellectual property, and unfair competition.
Their appearance or display on aromahookah.gr must not be interpreted as a transfer or grant of a licence or right to use them. “NIKOLAOS NTOUMANAS” retains exclusive intellectual property rights to the website's design and entire content under Law 2121/1993 on Intellectual Property, as amended and in force, and international conventions signed by Greece. Any infringement of these rights entails the liabilities and penalties provided by law.
LIMITATION OF LIABILITY
Aromahookah.gr may include hyperlinks to websites controlled by third parties. “NIKOLAOS NTOUMANAS” bears no responsibility for their content or for any financial or other damage suffered by users who follow them. You are responsible for taking all necessary precautions to ensure that material you choose to use contains no harmful elements, such as viruses or Trojan horses.
“NIKOLAOS NTOUMANAS” cannot be held liable for any direct, indirect, special or consequential loss arising from use of aromahookah.gr or websites accessed through hyperlinks. This includes, without limitation, lost profits or revenue, interruption of business or professional activity, or loss of programs or other data stored on your computer, even if “NIKOLAOS NTOUMANAS” has been expressly informed of the risk of such loss.
INFORMATION AND PRODUCTS PROVIDED
Product descriptions, specifications and prices, including VAT, appear on the relevant product pages. Prices and special offers apply for a specified period and may change.
“NIKOLAOS NTOUMANAS” commits to the completeness and validity of information on aromahookah.gr, including the essential characteristics described for each product and the accuracy of information about the online shop's services. This is subject to technical or typographical errors that have gone unnoticed, arisen unintentionally or resulted from website interruptions caused by force majeure.
REGISTRATION
Registration at aromahookah.gr and use of its services are permitted only for adults over 18.
PLACING ORDERS
1. Select the product and quantity you want (the default is 1 item) and click ‘Add to Cart’. A notification will confirm that the selected product has been added to your cart.
2. Click ‘Continue Shopping’ to add more products or ‘View Cart’ to go to your cart and complete your purchase.
3. On the Cart page, check that the products and quantities are correct. Each product shows its original price, VAT amount and final price including VAT. Then choose your delivery and payment methods.
Check your order total and read the terms of use. If you agree and accept them, tick the box and click ‘Checkout’, where you will be asked to enter personal details before completing your order.
4. If you are a new user, enter an email address and choose a username and password. Keep a record of these details and keep them confidential, as they provide access to your account. To continue creating your account, enter the details needed for billing and shipping your order.
5. Complete the required fields, then click ‘Register and Checkout’ to return automatically to your cart. Confirm your details, then click ‘Confirm Order’. If you selected a credit or debit card, you will be redirected to our partner bank's secure payment environment, which handles the transaction. For greater security, card details are not stored in our systems.
6. The next screen confirms that your order has been placed successfully. You can note the order number and view or print the order immediately or later through your account's order history. Within a few minutes, you will also receive an order copy at the email address provided. Check your inbox and spam folder, as these emails are sometimes incorrectly marked as spam.
7. Once your order is placed, the relevant department checks product availability. When the order is ready, we will contact you using the details provided to arrange collection or inform you of the delivery time, according to your selected delivery method.
PERSONAL DATA PROTECTION
When visiting aromahookah.gr, you may be asked for personal details such as your first name, surname, occupation, email address and delivery address. Under Law 2472/97, Article 2(a) on Personal Data Protection, these are classified as personal data.
Collecting users' personal data is necessary to complete product orders and ship products, or to send newsletters at the user's request. Its purpose is solely the successful completion of these transactions.
Users' personal data is received by “NIKOLAOS NTOUMANAS”. It is also transmitted to and stored on partner companies' servers; these companies undertake in writing to keep it secure and not disclose it further.
Users of aromahookah.gr may at any time correct, update or modify their details, or request that processing stop and the data be deleted, by using the Contact link on aromahookah.gr.
Personal data provided on aromahookah.gr is kept exclusively for your transactions with us, improving services and ensuring the relevant service operates. Third parties may not use it, as provided by the law cited above. Exceptionally, personal data is transmitted or disclosed to courts and public authorities where required by law or a court decision.
You are identified by two credentials: your username and personal password, which provide secure access to your personal details when entered. You alone access your details through these credentials and are responsible for keeping them confidential and hidden from others. If a password is lost or disclosed, notify us immediately; otherwise the “NIKOLAOS NTOUMANAS” online shop is not responsible for its use by an unauthorised person.
For questions, suggestions or statements about these matters, please use the contact form available at https://aromahookah.gr/επικοινωνία
WARRANTY FOR DEFECTIVE PRODUCTS
Products bought through the “NIKOLAOS NTOUMANAS” online shop meet the characteristics stated on the corresponding description or technical specification pages for the product selected by the customer.
“NIKOLAOS NTOUMANAS” is responsible to the customer for inherent product defects or faults present on delivery.
If delivered products have inherent defects or faults, the customer may request repair or replacement or, if that is not possible, a refund.
Without prejudice to the other provisions of Directive 1999/44/EC, this right is conditional on the delivered product being used correctly, for its intended purpose and in accordance with its accompanying instructions. The warranty does not cover inherent defects or faults that the customer knew about when entering the contract or could not reasonably have failed to notice.
RIGHT OF WITHDRAWAL
The customer retains the right of withdrawal. Specifically, the customer may terminate a contract with “NIKOLAOS NTOUMANAS” without giving a reason within 14 working days from the day the customer, or a third party designated by them other than the carrier, takes physical possession of the products. Products must be returned in their original condition, with no charge other than return costs. (Law 2251/1994, Article 4, paragraphs 10 and 11, on Consumer Protection.)
Exceptions include personalised or made-to-order products requested by the customer and products delivered sealed for public health or hygiene reasons.
How to exercise the right of withdrawal
- Send the completed withdrawal form by registered letter to:
“NIKOLAOS NTOUMANAS”, 3 Afstralon Polemiston Street, Misiria, Rethymno, Crete, 74100, Greece.
You can download the template using the link Template - Send the withdrawal form by email to customers-servicearomahookah.gr.
Products must be returned to “NIKOLAOS NTOUMANAS” in perfect condition, with all accessories and everything originally delivered to the customer, in the original packaging. They must be returned within 14 working days from the day the customer terminated the contract.
If the customer exercises the right of withdrawal under this term, “NIKOLAOS NTOUMANAS” must refund the amounts paid within 14 working days from receiving the returned products. Refunds are made by bank deposit or to the customer's credit card, according to the payment method used.
“NIKOLAOS NTOUMANAS” may reject products returned by a method other than those specified, products whose return costs have not been paid in full, or returns that do not comply with the above procedure and deadlines for exercising the right to terminate.
LIMITATIONS DUE TO FORCE MAJEURE
- Strikes, occupations and other blockades.
- Civil unrest, disturbances, invasion, terrorist attack or threatened terrorist attack, armed conflict or threatened armed conflict.
- Fire, explosion, storms, floods, earthquakes, shipwrecks, epidemics or other natural disasters.
- Inability to use rail, air or ferry services, road networks or other means of transport.
- Inability to use public or private telecommunications networks.
COMPLAINTS
“NIKOLAOS NTOUMANAS” takes customers' opinions seriously and makes every effort to resolve complaints as quickly as possible.
For complaints about online shop orders, call 2831050676 or email customers-servicearomahookah.gr, stating the problem, order number and your contact details.
DURATION
The user understands and accepts that aromahookah.gr retains the exclusive right to disable access credentials and/or stop providing content to users it believes have breached the letter or spirit of these terms of use.
AMENDMENTS TO THESE TERMS
“NIKOLAOS NTOUMANAS” may unilaterally amend or renew these terms and transaction conditions. The business undertakes to inform users of amendments or other changes through this online shop's website. Changes do not apply to orders already placed.
FINAL TERMS
These terms and conditions for using aromahookah.gr, and any amendments, are interpreted in good faith and according to fair dealing. They are governed and supplemented by Greek law, European Union law and relevant international treaties. Any term that conflicts with the law automatically ceases to apply and is removed without affecting the remaining terms. These terms constitute the entire agreement between “NIKOLAOS NTOUMANAS” and visitors or users of its pages and services. Amendments are effective only if made in writing and incorporated into this agreement.