Payment Methods
- By deposit into our bank account*
Alpha Bank
IBAN: GR7901407900790002330011302
Beneficiary: Nikolaos Ntoumanas - Cash on delivery, with an additional €2 charge.
- with Mastercard, VISA, Diners, American Express or Maestro debit, credit** or prepaid cards, at no additional charge.
*If the customer chooses payment by bank deposit, order processing begins on the date “NIKOLAOS NTOUMANAS” receives payment.
When funds are transferred to our Alpha Bank account from another bank, all transaction fees must be paid by the sender, namely the customer. An order will not be processed unless the full order value is deposited into our account.
**Payment by credit card
The “NIKOLAOS NTOUMANAS” online shop accepts Visa, Mastercard, Maestro, Diners and American Express credit and debit cards. Follow the online shop's instructions for card purchases. When completing your order, you will be redirected to Alpha Bank's secure payment environment and asked to enter your card number, expiry date and the three-digit CVV on the back of your card.
You are not charged a transaction fee even if your card was issued by another bank. The transaction takes place in the secure Alpha e-Commerce environment, and no card details are stored on our servers.
If you choose to pay by credit card, you must be present when receiving the order and have your credit card and ID with you. A third party may not collect the order by presenting your credit card and offering to pay on your behalf. If the order is placed in a company's name and on its behalf, the credit card must be a corporate card issued in that company's name. The corporate cardholder must also be present at collection with the card and their ID.
According to the stated tax provisions, from 03.01.2012, documents exceeding €1,500 issued to private customers (Retail Receipt) and documents exceeding €3,000 issued to professionals or businesses (Sales Invoice) must be paid ONLY using the following methods:
- Deposit / transfer to a bank account or
- Charge to a credit or debit card
Delivery Methods
“NIKOLAOS NTOUMANAS” delivers products throughout Greece.
Shop Collection
If you choose collection from our shop at 3 Afstralon Polemiston Street, Misiria, Rethymno, we will call when your order is ready so you can collect it. Collections take place during shop opening hours.
Courier Delivery
Products are delivered to the address entered by the customer when placing the order. Any special requirements must be communicated to “NIKOLAOS NTOUMANAS”.
Shipping costs depend on the products' volumetric weight. See the details below for calculation according to the delivery area.
Delivery Time and Availability
If products are available, delivery takes place the next day in Rethymno and within 1 to 5 working days in the rest of Greece, starting from completion of the online payment transaction.
If products are not immediately available in the shop, the Sales Department will inform the customer about delivery according to supplier availability.
If a product is temporarily unavailable, “NIKOLAOS NTOUMANAS” will inform the customer. The customer may choose to wait until it becomes available again or cancel the order and receive a refund.
If a product is no longer available, “NIKOLAOS NTOUMANAS” will inform the customer. The customer may order another product or cancel the order and receive a refund.
Delivery Cost
Orders are sent to the address provided at checkout via ELTA Courier, with an additional charge based on the products' volumetric weight. The exact shipping cost is shown when the customer visits the Cart page and enters their address. The system automatically calculates shipping using the address and total volumetric weight of the ordered products, then displays the available delivery methods and corresponding costs.
Charges by area are as follows:
| ELTA Courier charges by weight and area | ||||||
|---|---|---|---|---|---|---|
| Up to 2kg | 3kg and above | |||||
| For Rethymno | 4 € | €5.3 + €1.3 per additional kg | ||||
| Up to 2kg | From 3kg to 7kg | 8kg and above | |
| For the rest of Crete | 5 € | 8,1 € | €9.5 + €1.3 per additional kg |
| For the rest of Greece | 5,5 € | 9 € | €10.3 + €1.3 per additional kg |
For large orders where the weight makes courier shipping uneconomical, please contact us first so we can check whether shipment by a transport company or another method of your choice is possible.
The above rates may not apply to areas classified as remote. In that case, customers will be informed by telephone of the exact delivery cost before shipment.